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This dibellas is sad. On transit road Clarence ny. Supposedly the only way to order is through the app. I’m handicapped. The “special” gentleman next next to me was able to place his order face to face with attendant.

That's awful. I'd reach out to the owner or the Better Business Bureau to have your story heard and investigated. I made my first visit there in a long time a couple of weeks ago, when they started being open for takeout and delivery only. I ordered from their web site on my telephone, and it processed okay and correctly, but a little slow and frustrating at times getting the right choices selected. However, your story is unfair and should be investigated and handled. You should be apologized to and compensated.

Gluten free options?

Not sure about this. Check the website

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